Careers

REPORTS TO: Sales Manager 

KEY RELATIONSHIPS: Internal Sales Team, Automation Sales & Category Manager, Customers & Suppliers

PRIMARY PURPOSE OF POSITION

Provide outstanding customer service and technical support to both internal and external customers, by being able to quickly react to any enquiry, sales opportunity or technical issue through phone and email communication.

KEY RESPONSIBILITIES & DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Technical Sales / Support – Gate Automation & Access Controls

·       Assisting customers and other internal staff to specify the correct motors and access control solution for custom projects.

·       Technical after sales support for automation customers who require additional assistance when commissioning gate automation.

·       First point of contact for technical assistance and troubleshooting for installers when there may be an issue with an automation system / gate motor. Attempt to isolate and solve issue on the phone by providing technical assistance.

·       It unable to resolve, issue can be escalated to Automation Category Manager.

·       Understanding root cause of possible issues and determining whether they are a warranty related issue.

·       Processing warranty claims arising from gate automation, sending out replacement parts and arranging to get faulty parts back for assessment.

·       Initial assessment of any faulty parts and working with Automation Manager to approve of any warranty claims.

·       On-site training with new installers/customers from time to time

·       In-depth understanding of working components of gate automation and how they integrate with other systems.

General Sales Support Duties

·       Support External Sales Team with queries, information and requests on sales orders, deliveries, quotations, and other information as required.

·       Handle in-bound phone and email enquiries

·       Work with and build relationships with customers via phone and email.

·       Answer phones, take messages and direct calls to the appropriate people.

·       Maintain and update customer database as required.

·       Respond to email queries.

·       Provide quotations and enter sales orders.

·       Assisting with delivery of sales orders and freight tracking

·       Attend and have input into monthly sales meetings

KEY PERFORMANCE INDICATORS:

·       In-depth knowledge of technical automation products

·       Able to support customers in a proactive and time efficient manner resolving any issues quickly.

·       Accurately process quotes, orders and warranty claims following procedures

·       Customer and staff feedback

KEY SKILLS:

·       Technical mindset and able to learn new systems

·       Honest and trustworthy

·       Proactive and uses initiative

·       Positive and constructive thinker, open to feedback

·       Efficient and excels at time management

·       Humble, well presented and passionate about the job role

·       Dynamic and collaborative, able to work with a diverse range of people to achieve results

·       Client focused in view of developing and sustaining long term relationships

·       Ability to negotiate and persuade

·       Good written, verbal and interpersonal communication skills

·       High level of computer competence

·       Pays attention to the accuracy of figures / costings

·       Creative and innovative

·       Works well under pressure and to deadlines, and thrives in a competitive environment

·       Enthusiastic approach to life, a hunger to make a difference and exceed customer expectations

Please email your CV to ferguson@urbangroup.co.nz